Daily Archive: December 27, 2020

How to build tech products for a diverse user base

We have seen article after article about the fact that tech companies struggle with diversity at all levels of hiring, leading to toxic cultures for minorities (i.e. pre-2017 Uber). Even the algorithms and AI that underpin these products can have racial or gender biases, with embarrassing outcomes.

One topic that has been absent from this conversation is diversity and representation in early product testing. This stage of product development is hugely influential to the direction of a product, as well as who it ultimately serves. For example, if the majority of people who use a brand-new product are

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Not even 5G could rescue smartphone sales in 2020 – TechCrunch

This was going to be the year of 5G. It was going to be the year the next-generation wireless technology helped reverse some troubling macro trends for the industry — or at the very least helped stem the bleeding some.

But the best laid plans, and all that. With about a week left in the year, I think it’s pretty safe to say that 2020 didn’t wind up the way the vast majority of us had hoped. It’s a list that certainly includes the lion’s share of smartphone makers. Look no further than a recent report published by Gartner to

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